Family-Owned Since 2009

Where your hearing matters

Personalized hearing care with warmth and expertise. Reconnect with the conversations, laughter, and music that make life beautiful.

Our Services

Comprehensive Hearing Care

From thorough assessments to the latest hearing technology, we provide everything you need for better hearing health.

Hearing Assessments

Thorough, comfortable evaluations to understand your unique hearing profile. Completely free with no obligation.

Hearing Aids

Latest technology from top manufacturers. Invisible, rechargeable, and smartphone-connected options available.

Ear Wax Removal

Safe, gentle professional removal. Excessive buildup can cause hearing difficulties — we clear it comfortably.

Custom Protection

Tailored ear protection for swimmers, musicians, and noisy workplaces. Made specifically for your ears.

Accessories

Batteries, cleaning supplies, and assistive devices. Everything to maintain and enhance your hearing experience.

Family Care

We involve your loved ones because hearing loss affects the whole family. Compassionate, inclusive approach.
why choose us

Care That Feels Like Family

Hello! I'm Penny Alexopoulos, founder and Hearing Instrument Specialist. For over 15 years, I've dedicated my practice to helping people rediscover the joy of clear hearing — with patience, expertise, and genuine care.

Free, No-Pressure Consultations

Honest advice about your hearing health with zero obligation.

Latest Hearing Technology

Access to the most advanced devices from leading manufacturers.

Lifetime Support

From your first visit through every follow-up, we're always here for you.

Family-Centered Care

We welcome your loved ones — because hearing connects us all.

Your Journey

Three Simple Steps

Getting started with better hearing is easier than you think.

1. Book Your Visit

Call us or book online. We'll find a time that works for your schedule.

2. Free Assessment

A thorough, comfortable hearing test with clear explanations every step of the way.

3. Hear Better

Receive personalized recommendations and ongoing support for life.

Trusted by Our Community

Words From Our Clients

Your hearing journey matters to us. Discover why so many patients trust our clinic for their hearing tests, hearing aid fittings, and ongoing care.
Sabrina K. profile picture
Sabrina K.
1 month ago
I brought my 3 year old to see Penny and I couldn’t be happier with our experience! The clinic was responsive, we were able to get an appointment very quickly and the place is clean and comfortable. Penny was kind, knowledgeable, and was so patient with my little one when he started to get irritable. Don’t hesitate to go see her!
Teia S. profile picture
Teia S.
2 months ago
Penny was professional, welcoming and very comforting. She explained everything clearly and made the whole experience easy and reassuring. Highly recommend!
Joshua C. profile picture
Joshua C.
2 months ago
Clinic is great! Super friendly, went in for an ear cleaning thinking things were clogged up and causing ringing. Penny helped run some tests, diagnosed what could actually be the issue, and then got me on my way in less than 10 minutes. Could not recommend more.
Delli 2. profile picture
Delli 2.
2 months ago
Very nice staff and work 10/10
nella F. profile picture
nella F.
3 months ago
I can’t say enough on how amazing the service is here from start to finish. I bring my elderly aunt and have been to the clinic several times. We purchased her hearing aids here and Penny has been so helpful. Any issues she’s quick to help. Always accommodating. Thank you Penny for the exceptional service.
Mike M. profile picture
Mike M.
3 months ago
I had great experience with Penny. She is very professional, knowledgeable and very helpful with helping me get the correct hearing aid. Penny did not rush the process, she provided me with any demo I wanted to try, no hard sell. In the end I was very happy with my hearing aid. Highly recommended! Thanks Penny!
Effie M. profile picture
Effie M.
5 months ago
Penny was wonderful to meet, she was very attentive and took her time to understand my elderly mothers needs. We had a great experience and Penny was very helpful! We got the information we needed very easily.
Spydah R. profile picture
Spydah R.
8 months ago
Penny is amazing! I booked an appointment for my wife and I to get a consultation and hearing test as I had some concerns for myself. She is super friendly and very informative! Penny was able to recommend exactly what we needed and at a very affordable cost! Would highly recommend Penny for anyone with any concerns. She also does custom ear plugs so we will be returning to get a pair so my wife doesn't have to listen to me snore all night.
FAQ
FAQ

common questions

explore our FAQs to learn everything you need to know about your Visit.

Yes, we offer a complimentary 15 minute hearing screening. Please note that this is a brief pass or fail assessment to determine if further testing is needed. It differs from a comprehensive hearing evaluation, which is a detailed medical diagnostic appointment.

No referral is necessary. You are welcome to contact our clinic directly to schedule your visit at your earliest convenience.

Our complimentary basic screening takes approximately 15 minutes. If you require a comprehensive hearing evaluation and a detailed consultation, please allow up to one full hour for your visit.

As an independent clinic, we proudly supply, service, and program all major global hearing aid brands. This ensures we can recommend the absolute best technology for your specific lifestyle and auditory needs.

Yes, there is plenty of free parking available on the premises for our patients.

While OHIP does not cover the devices themselves, the Ontario Assistive Devices Program provides partial funding toward the cost of new hearing aids for eligible residents. Our staff is happy to guide you through the application process.

Absolutely. We are fully registered to process claims through the Workplace Safety and Insurance Board for patients experiencing occupational hearing loss.

Many private health insurance plans offer excellent coverage for audiology services and hearing instruments. We strongly recommend contacting your insurance provider directly to verify your specific benefit allowances prior to your appointment.

Yes, patient satisfaction is our ultimate priority. We offer a complimentary two week trial period on all brands, allowing you to experience the benefits in your daily life before making a final commitment.

 

We recommend an annual evaluation for anyone with an existing hearing loss or for individuals over the age of sixty. If your hearing is currently normal, having it assessed every two to three years is a great preventative health measure.

Your comprehensive evaluation begins with a thorough medical history review and a physical inspection of your ears to check for wax buildup. We then conduct a precise hearing test inside a soundproof booth, followed immediately by a detailed consultation to explain your results.

Yes, we offer full cleaning, routine maintenance, and repair services for all makes and models, even if they were originally purchased at a different clinic.

Modern technology has advanced significantly, and today almost all the hearing aids we dispense feature built in rechargeable batteries. A single overnight charge will reliably provide a full day of continuous, uninterrupted use.

We certainly do. We take precise impressions to create custom fitted solutions for various needs, including noise protection plugs, swim plugs, sleep plugs, and specialized acoustic monitors for musicians.

Your initial visit is focused on understanding your unique situation. We will gather your medical history, visually inspect your ears, and conduct a complete hearing assessment. Afterward, we will review your results together. If treatment is recommended, we will explore the various styles, features, and performance levels of hearing aids that best suit your life.

Yes, we provide specialized assessments for tinnitus. While tinnitus cannot always be completely cured, we offer effective management strategies and masking technologies to help you find relief and improve your quality of life.

We understand that hearing technology is a significant investment in your health. We offer flexible payment plans to ensure you receive the premium care you need while remaining comfortably within your budget.

Many of our modern devices feature telehealth capabilities. This allows our specialists to make remote adjustments to your volume and programming settings directly through a secure smartphone app, saving you a trip to the clinic.

Yes, all new devices come with a comprehensive manufacturer warranty. This coverage protects your investment by covering internal repairs, as well as providing a policy for loss or catastrophic damage for a specified period, typically ranging from two to three years.